Vida will not accept any return
goods if any failed to fulfill the RMA Request Form.
Please refer to our RMA procedures for details.
2.
The failure product must be
within warranty. The warranty period is subject
to the product type. The specific time can refer
to the invoice's remark note.
3.
Warranty does not apply for:
a.
any improper usage; or
b.
operation in unfavorable
condition; or
c.
failure caused by other
part in the same operation systems; or
d.
ambient unfavorable environment
4.
Vida reserves the right to refuse
RMA if any damage caused after shipped out from
Vida.
5.
It is the customer's responsibility
to fill in the RMA Request Form completely and clearly.
The content must include RMA goods description;
quantity; lot number; problem found; VSI ("Vida
Sales Invoice") number and date.
6.
If the RMA information does
not match with our record, the RMA goods will not
be accepted.
7.
RMA Request Form should be enclosed
when the customer returns the failure products.
8.
Attach VSI ("Vida Sales
Invoice") copy if any.
9.
The customer is responsible
for the freight charge on RMA return while Vida
is responsible for the freight charge on RMA replacement.
10.
If the replacement goods received
is still a failure item, the customer should apply
RMA request again immediately within 7 days. Vida
will not accept late request on this case, which
means the replacement goods only have 7 days a "Dead
On Arrival (DOA)" warranty, but not one year.
Fill in the RMA Form with information
such as invoice number, invoice date, lot no., description
and quantity is a must.
Step 2:
Email form or fax to our RMA
Department
Step 3:
All the approved RMA goods
should be marked with our authorized number and
sent to Vida as soon as possible, within 7 days.
Step 4:
You need to clean out all labels
from the return products before you return the product,
and please attach the RMA Request Form.
RMA Replacement
Step
1:
Once we receive the RMA goods
from our supplier, we will arrange the replacement
immediately and a delivery note will be enclosed.
Step 2:
If the RMA replacement is over
3 months, the customer can request refund instead.
The refund amount will refer to the price of purchase
order or market price depends on the terms being
agreed in both sides.
